PinPoint Change: Reducing the Frustration of Slow Process Improvement

PinPoint change is a simplified, three-step approach for affecting high-leverage, rapid process improvement. A PinPoint change comprises; 1) the identification of the single most critical and ineffective business process preventing the firm from achieving its objectives, 2) the identification of the specific process change needed, and 3) focusing, laser-like executive attention and decision-making on the few key people in the organization that must quickly change their behaviors to fix those ineffective processes. This does not necessarily mean removing or replacing them – unless, of course, they simply cannot or refuse to quickly learn and adjust behaviors.